Effective Date: March 15, 2026

 

This Privacy Policy describes how BigHappySmiley ("we," "us," or "our") collects, uses, and protects the information you provide when you visit our website, contact us by phone, or interact with us as a customer. By using our services or continuing a phone call with us, you acknowledge that you have read and agree to this Privacy Policy.

 

1. Information We Collect

We collect information in the following ways:

 

a. Information You Provide Directly

• Full name

• Mailing and billing address

• Email address

• Phone number

• Payment information (processed securely through our payment provider)

 

b. Phone Call Information

When you contact us by phone, we may record calls for quality assurance, training, and compliance purposes. By continuing a call with us, you consent to such recording. Call recordings may include your name, contact information, and any details you share during the conversation.

 

c. Website Analytics

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate location

• Browser type and version

• Pages visited and time spent on each page

• Referring website or search terms used to find us

• Device type and operating system

This information is collected using cookies and similar tracking technologies. See Section 5 for more information on cookies.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your account, orders, or inquiries

• To improve our website, products, and customer service

• To send promotional offers and updates (with your consent where required)

• To detect, prevent, and address fraud or security issues

• To comply with applicable laws and regulations

 

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (e.g., payment processors, shipping carriers, analytics providers), subject to confidentiality agreements

• Law enforcement or government agencies when required by law or to protect our legal rights

• A successor entity in the event of a merger, acquisition, or sale of assets

 

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Call recordings are typically retained for [X] days/months. You may request deletion of your data at any time (see Section 6).

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain features of our website.

We may use third-party analytics tools such as Google Analytics. These services have their own privacy policies governing how they handle data collected on our behalf.

 

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information, subject to legal obligations

• Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails

To exercise any of these rights, please contact us at the information provided in Section 9.

 

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take steps to protect your own information as well.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

 

BigHappySmiley

Phone: (845) - 213 - 2071

Email: info@bighappysmiley.com

Website: www.bighappysmiley.com/privacypolicy

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9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

By continuing to use our services or placing a call to our business, you acknowledge that you have read and understood this Privacy Policy.